FAQ
Why Choose Us & Custom Services
1Are you a manufacturer or trading company?
We're a professional manufacturer in China, and have been in this field for over 20 years, having certifications like AENOR, DVGW, WRAS, CE and ISO.
2Why should I choose your PPR pipes and fittings over competitors?
Premium Materials - 100% virgin raw materials sourced from top-tier suppliers (Korea Hyosung & Borealis).
Certified Excellence - Globally recognized certifications: AENOR, DVGW, WRAS, CE, ISO, and strict compliance with DIN8077/8078 (German standards) or ISO15874.
Rigorous Quality Control - In-house first-class laboratory testing all parameters to international standards.
Customization Capacity - 500+ molds for bespoke solutions (sizes, colors, functions).
Competitive Value - High-end quality at cost-effective pricing with bulk/OEM discounts.
End-to-End Support - Full-service system: technical consultation, project support, and after-sales service.
Proven Expertise - Trusted OEM partner for global brands with 15+ years in PPR manufacturing.
Certified Excellence - Globally recognized certifications: AENOR, DVGW, WRAS, CE, ISO, and strict compliance with DIN8077/8078 (German standards) or ISO15874.
Rigorous Quality Control - In-house first-class laboratory testing all parameters to international standards.
Customization Capacity - 500+ molds for bespoke solutions (sizes, colors, functions).
Competitive Value - High-end quality at cost-effective pricing with bulk/OEM discounts.
End-to-End Support - Full-service system: technical consultation, project support, and after-sales service.
Proven Expertise - Trusted OEM partner for global brands with 15+ years in PPR manufacturing.
3Do you support customization?
Sure, we support customization of brand, color, type, mould, package and so on. We are a professional OEM/ODMprovider in PPR field.
Ordering & Support
1How long is the delivery time?
15-30 days after receiving deposit
2Is it possible to get samples from your factory?
Yes, free samples will be sent if needed, but the freight can be negotiated or chargeable, it will be refunded after confirmation of the order.
3What payment terms do you support?
TT, TD, TP, L/C, Western Union, Paypal, Money Gramare available, and for TT we accept 30% deposit inadvance,70% balance against copy of B/L.
4What’s your after-sales service like?
We provide comprehensive after-sales support to ensure your complete satisfaction:
1. Technical Support - Dedicated engineers available 24/7 to assist with installation, troubleshooting, or product queries.
2. Quality Guarantee - 10-year warranty on all PPR pipes and fittings against manufacturing defects.
3. Replacement Policy - Free replacement for defective products (verified within 30 days of delivery).
4. Ongoing Assistance - Regular follow-ups to monitor product performance and address any concerns.
5. Custom Solutions - Specialized support for OEM clients, including product adaptation and logistics coordination.
1. Technical Support - Dedicated engineers available 24/7 to assist with installation, troubleshooting, or product queries.
2. Quality Guarantee - 10-year warranty on all PPR pipes and fittings against manufacturing defects.
3. Replacement Policy - Free replacement for defective products (verified within 30 days of delivery).
4. Ongoing Assistance - Regular follow-ups to monitor product performance and address any concerns.
5. Custom Solutions - Specialized support for OEM clients, including product adaptation and logistics coordination.